Lightning-Fast Invoicing That Reduces 90% Operational Effort

The Ceiling of a Growing Business Is Their Operation

Logistics is a complex industry due to the high traffic of goods and documents — many Purchase Orders must connect to many Delivery Orders, and after the job completes, the invoice must be sent to the client and matched against the payment received.

Logistics businesses run various models. One client manages mid-mile services across Indonesia using a franchise model to fuel growth. The franchisee opens branches nationwide, acting as a pickup and drop point for B2B delivery, mostly serving small-to-mid businesses. Headquarters provides delivery to the right distribution center, where a sister company continues the last mile. Beyond franchisees, they also serve large enterprises directly. Both are billed at month end with a credit limit given.

With this model, the company grew rapidly. They predicted they could serve hundreds of customers by streamlining billing, but a different problem arose: thanks to top-notch service and the franchisee scheme, they grew to thousands of customers needing quick service, so the end of every month became super packed. The team needed overtime, invoicing was still late, and collecting and reconciling payments took high effort.

Zooming into the finance team's activity: they recap monthly transactions into an Excel sheet listing the bills to invoice for each customer, generate the invoice via ERP, print it, sign it, get approval, and stamp it with duty stamp (meterai). The invoice is then scanned as a backup file on the local server, and the hard copy is sent to each client nationwide. On the due date, the finance team calls to collect, and every evening checks the bank account to confirm payment before matching it against invoices.

Breaking the Mindset, Breaking the Ceiling

Using Paper as a digitalization tool, the company found headcount could be more productive and the cost of sending hardcopy could be eliminated — a meaningful saving, since sending documents sometimes costs as much as sending a kilogram of goods. The invoicing process could also scale.

Here is the time saved switching from the conventional invoicing process to Paper: creating thousands of invoices manually requires many headcount-hours. Paper automates this at scale — users upload the required Excel sheet in a predefined format, and thousands of invoices are created simultaneously. Users then select which invoices need a duty stamp and which channel to send via — email, WhatsApp, or SMS. Automatic payment reminders and reconciliation round out the workflow.